Browser Issues

 

Web site Testing

This web site is tested using Internet Explorer and Firefox.  All testing is done on a Windows XP-based computer.

 

Web printing issues

Please see the Web Page Printing page if you are having problems with the print friendly pages.

 

FAQ

Question.  When I select a style from the drop down box, I get strange results.  Why?

• Answer
  • Try holding down the Ctrl (Command) key while clicking the browser's Refresh icon.
    
    If that does now work, try clearing the browser's cache.  If that still does not work, try deleting temporary cookies.  In Internet Explorer, click Tools > Internet Options to clear temporary Internet files (cache) and cookies.  In Firefox, click Tools > Clear Private Data.

 

Question.  I understand there is a drop down box where I can select different styles, but I cannot see the drop down box.  Why?

• Answer
  • The web site feature that allows you to select different styles is written in JavaScript.  If JavaScript has been disabled in your browser, firewall or other software that controls your access to the Internet, then you will not be able to see the drop down box.  However, the web site will be displayed using its default style.

 

Question.  What is the difference between the style selection choice on the web site and the browser's ability to change text size?

• Answer
  • If you wish to use your browser to control font size, select any of the browser controlled options in the style selection drop down box.  This allows you to control the size of the text using your browser's text sizing or zooming features.  Please note, using your browser to resize the web site might cause the top banner, sidebar, images, etc. to be resized also.  This can cause these areas to take up too much of your monitor's viewing area.

 

Question.  I can see the web site's style selection drop down box, but when I pick a style, nothing happens.  Why?

• Answer
  • If you open the web site and pick RGB-Medium Font, there will be no change as RGB-Medium Font is the default style.  If you pick any other style and nothing changes, the browser may not be detecting the page has changed and is displaying the page from its cache.  You should be able to refresh the page from the web server by holding down the Ctrl (Command) key while clicking the browser's Refresh icon.

 

Question.  When I pick a style from the drop down box, it only works on that page.  I have to reselect it on every page I visit.  What is going on?

• Answer
  • The style selection feature uses a session cookie (a file) to store your chosen style.   If session cookies are disabled you will have to select the desired style on each page you visit because the web site will not be able to store your choice.

 

Question.  When I pick a style from the drop down box, I get a message about a cookie.  What does this mean?

• Answer
  • The style selection feature uses a session cookie (a file) to store your chosen style.   Your software that controls your access to the Internet is detecting that the web site is trying to store your chosen style in its session cookie.

 

Question.  I chose a style and it worked, but when I went back to the web site, my chosen style was not used.  Why?

• Answer
  • The style selection feature uses a session cookie (a file) to store your chosen style. The safest type of cookie is a session cookie that expires once you close your browser.  Because the session cookie expires (is deleted) once you close your browser, the next time you visit the web site, you will have to re-select your desired style

 

Question.  Collapsible lists do not work.  Why?

• Answer
  • The web site feature that makes its lists collapsible is written in JavaScript.  If JavaScript has been disabled in your browser, firewall or other software that controls your access to the Internet, then the collapsible feature will not work.  However, the lists will be shown fully expanded, so all the content will be visible.

 

Question.  I do not see a print friendly icon.

• Answer
  • The web site's print friendly icon is a darkroom enlarger and is located in the upper right corner of any page that has a print friendly version.  If the page does not have a print friendly version, then the icon will not be shown.
    
    Also, the software that controls your access to the Internet (browser, firewall, etc.) may be treating the print friendly icon as a pop-up or banner ad (which it is not) and preventing it from being displayed.  You should still see the words, Print Friendly, on those pages that have a print friendly version.